DAHLEWITZ, Germany - Rolls-Royce Deutschland in Dahlewitz, Germany needed troubleshooting technology for its unscheduled maintenance needs. They found their solution from Veryon in Brisbane, Calif.
Veryon, a provider of information services and software solutions for the aviation industry, has inked a long-term deal with Rolls Royce Deutschland for the Veryon Guided Troubleshooting product. Veryon Guided Troubleshooting facilitates monitoring, maintenance, and collaboration on unscheduled maintenance tasks. The cloud-based interactive tool employs a smart diagnostic reasoning engine to streamline the aviation troubleshooting process. The solution enhances first-time fix rates, reduces unscheduled maintenance time, and expedites aircraft return to service.
"We're honored that Rolls-Royce has entrusted us with such a crucial aspect of their customer support," stated Norman Happ, CEO of Veryon. "Our technology platform, powered by AI-driven continuous learning troubleshooting, is tailored to accelerate return-to-service, with a proven track record of reducing troubleshooting time by 50 percent and achieving a remarkable 90 percent success rate in first-time fixes."
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The agreement, encompassing Guided Troubleshooting with Initial Symptom Profiles, web, and mobile versions, spans several engine models, including BR710 for the Gulfstream G550, BR725 for the Gulfstream G650/G650ER, Pearl 700 for the Gulfstream G700/G800, and Pearl 10X for the Dassault Falcon 10X. This supplements the existing data exchange partnership between Rolls-Royce and Veryon.
"Rolls-Royce is thrilled to broaden its collaboration with Veryon," remarked Fraser Scott, vice president of business and capability. "Our objective is to deliver an outstanding customer experience, and Veryon Guided Troubleshooting will further enhance this by reducing aircraft return-to-service times and increasing availability. The new capability will also enable us to capture our tacit knowledge, refine our guidance, and benefit all customers."
Veryon Guided Troubleshooting offers training with customizable documentation, videos, and images to ensure technicians can troubleshoot unfamiliar equipment and symptoms efficiently, with rapid access to key information via the web or mobile app.
