SITA says cyber security remains a top priority for airports and airlines

GENEVA - Airlines and airports are increasing investments in cyber security, biometrics, and sustainable IT to address growing digital threats and rising passenger numbers, according to SITA’s 2024 Air Transport IT Insights report. The Geneva-based company's report found that 74% of airlines and 72% of airports expect to increase IT spending over the next two years, following a rise in 2024 that brought total industry IT investment to an estimated $37 billion for airlines and nearly $9 billion for airports. 

Cyber security remains a key priority, with 66% of airlines and 73% of airports ranking it among their top three focus areas. Many airlines and airports are upgrading IT infrastructure, shifting to cloud systems, and strengthening data protection as cyber threats grow more sophisticated. Biometric and artificial intelligence (AI) technologies are also advancing passenger experience and operational efficiency.

"This year's findings highlight a pivotal moment for the aviation industry," said SITA CEO David Lavorel. The company's report is available here: https://www.sita.aero/resources/surveys-reports/air-transport-it-insights-2024/. "As cyber threats become more complex, airlines and airports are taking decisive action to protect their operations and passengers. At the same time, biometrics and AI tech are simplifying the travel experience, helping the industry meet growing demand and build resilience for the future."

Biometrics and AI

Biometric technology is growing in passenger processing, with over half of airports planning to implement biometric check-in and bag drop by 2026. Seventy percent of airlines expect to adopt biometric identity management systems in the same period, which could reduce congestion and cut wait times by up to 60%.

Related: SITA and IDEMIA partner to create global ID ecosystem for air travel

Airlines and airports are also leveraging AI and data analytics for efficiency improvements. Ninety percent of airlines have adopted data platforms, with 42% exploring AI-driven data organization. Airlines use AI tools to enhance flight operations, customer service, and fuel efficiency, while airports deploy predictive analytics for real-time decision-making and passenger flow management.

"The air transport industry generates massive amounts of data, but a lot of it isn't fully utilized," Lavorel said. "With AI and machine learning, we can take large steps in improving efficiency, sustainability, security, and cost while enhancing the passenger experience."

Sustainability efforts continue to be a major focus as the industry works towards net-zero emissions by 2050. The report indicated that 75% of airlines utilize real-time software for flight optimization and carbon emissions tracking, while 62% have partnered with Sustainable Aviation Fuel (SAF) suppliers, signifying significant progress compared to last year. Airports are also advancing their sustainability initiatives, with 54% implementing energy management systems, an increase from 29% in 2023.